![]() Allow customers to submit support cases directly, including providing file attachments, without having to contact a support agent.Digitize an application process to minimize the overall application lifecycle, decrease likelihood of NIGO (not in good order) where the application is sent back due to readability or data quality issues, and automate the application submission process.Where do I even begin?! I’m going to give you just a few examples of use cases solved with a screen flow. What are example use cases solved with a screen flow? You can use a screen flow to collect data or display data to users. Your users can invoke a screen flow from many distribution methods, such as Lightning pages, Experience Builder pages, Lightning web components, Aura components, custom buttons, actions or links, and Flow Orchestration, just to name a few. Before we go any further, what’s a screen flow?Ī screen flow is a flow type that requires user interaction as it includes screens, local actions, steps, choices, or dynamic choices. We’re going to give you a high-level overview of a screen flow, highlight a few cool features you might want to use, and give you an example of a screen flow to inspire you to build your first one. Sounds like screen flows are your solution! You want to flex those declarative muscles and build this using clicks, not code. This involves minimizing the number of screens and clicks needed to get the job done and increasing the overall efficiency of the process. As an admin, there may be times where you want to simplify the process of gathering data from your end users by improving the user experience.
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